Last updated: 2025-09-30

Who we are. This site is operated by Los Lagos International LLC, under the brand “Alura Stays” (“Alura”, “we”). Contact: info@alurastays.com (Mon–Fri, 09:00–18:00 ET).

1) Scope

This Policy explains how we collect, use and protect personal data of guests, property owners, providers and visitors of our website and digital channels.

2) Data we collect

• Identification & contact: name, email, phone, address, ID document when required.
• Booking & stay: dates, property booked, preferences, communications.
• Payment: processed via Stripe; Alura does not store card data.
• Site usage: IP address, browser, language, cookies, interactions.
• Owners/Providers: contact details, bank data for settlements, contractual information.

3) How we use data

• Manage bookings, payments, check-in/out and support.
• Security checks and fraud prevention.
• Operational communications (confirmations, reminders, instructions).
• Legal and tax compliance.
• Service improvement and responsible marketing with consent.

4) Legal basis (where GDPR/UK GDPR applies)

• Contract performance (bookings, payments, support).
• Legitimate interest (security, metrics, fraud prevention).
• Consent (marketing, non-essential cookies).
• Legal obligation (accounting, compliance with authorities).

5) Who we share data with

• Processors: Stripe (payments), hosting, transactional email, support, web analytics.
• Third parties where required: authorities, advisors, insurers.
• OTAs: when booking through intermediaries (e.g. Airbnb, VRBO).

6) International transfers

We may transfer data outside your country (e.g. to the U.S.). Appropriate safeguards are applied as required by law.

7) Retention

We retain data as long as necessary to provide services and comply with legal obligations, then delete or anonymize it.

8) Security

We apply reasonable technical and organizational measures (encryption, controlled access, monitoring).

9) Your rights

Depending on your location, you may: access, rectify, erase or port your data; object to certain uses; and withdraw consent. Requests: info@alurastays.com.

10) Minors

Our services are not directed at individuals under 18. If we detect data from minors, we will delete it.

11) Changes to this Policy

We may update this Policy and will post the new version with the effective date.